Leisure Hub has continued to evolve
Focused on automation, self-service, customer engagement and operational efficiency.
Every enhancement starts with listening. Backed by more than 50 years of supporting the leisure sector, we work closely with our customers to understand the challenges they face and continue investing in the features and improvements that matter most.
Explore the latest enhancements delivered across Leisure Hub 2.34 and 2.35, designed to help automate processes, improve customer experiences and improve operational efficiency.
Built around your priorities
Every enhancement delivered across Leisure Hub 2.34 and 2.35 has been shaped by the needs of leisure operators, helping organisations work smarter, engage customers more effectively and unlock new opportunities for growth.
- Smarter operations.
- Stronger customer engagement.
- More opportunities to grow revenue.
All delivered through Leisure Hub.
Smarter Operations
Reduce manual administration through greater automation, giving your teams more time to focus on delivering exceptional customer experiences.
Stronger Customer Engagement
Deliver more personalised communications, smoother customer journeys and improved self-service to keep customers informed and connected.
Smarter Membership & Payment Management
Simplify Direct Debit management, strengthen payment processes and give both staff and members greater control through enhanced self-service.
More Opportunities to Grow Revenue
Unlock new ways to increase revenue with enhanced Ticket Hub capabilities, flexible membership options and improved digital experiences.
Explore the latest enhancements
Payments & Membership Management
Helping you simplify payments, reduce administration and give members greater control.
Automate your Direct Debit journey from sign-up to collection.
Transform Direct Debit management into a fully automated member journey. From bank detail validation and Direct Debit setup through to collections, failed payment recovery and customer communications, every stage is managed seamlessly within Leisure Hub.
Key benefits
• End-to-end Direct Debit automation
• Automated AUDDIS, ADDACS and ARUDDS processing
• Failed payment recovery and re-presentations
• Built-in email and SMS communications
• Improved compliance and reduced administration
• Full Staff Portal integration for membership management
Modern membership management for organisations managing Direct Debits in-house.
Give your team powerful self-service tools to manage Direct Debit memberships directly within Leisure Hub. Update bank details, process membership changes and keep members informed through automated communications, all from a modern, mobile-friendly interface.
Key benefits
• Manage membership changes with ease
• Update bank details securely
• Change collection dates
• Automated member notifications
• Improved compliance and transparency
• Mobile-friendly Staff Portal access
Reduce manual finance administration for returning members.
Automatically manage BACS reference numbers when members cancel and later rejoin. Leisure Hub tracks historic references, generates new incremented references where required and removes the need for manual intervention, helping finance teams reduce risk and streamline Direct Debit processing.
Key benefits
• Automatic BACS reference management
• Reduces manual administration
• Prevents duplicate mandate issues
• Supports returning members seamlessly
• Maintains a full audit trail
• Improves Direct Debit reliability
Create a clearer booking journey for restricted activities.
Replace confusing placeholder prices with intelligent messaging that encourages customers to log in and check their eligibility. Ideal for membership-only, junior or restricted activities, creating a more intuitive booking experience while encouraging membership conversions.
Key benefits
• Replaces misleading placeholder pricing
• Guides customers towards the correct membership
• Protects member-only activities
• Supports age and eligibility restrictions
• Improves customer experience
• Creates new membership conversion opportunities
Customer Communications
Helping you keep customers informed at every stage of their journey.
Bring email, SMS and automated notifications together in one platform. Leisure Hub Messaging helps you engage customers with timely, personalised communications while reducing manual administration.
Manage all your customer communications from one place.
Send branded emails, SMS messages and service notifications without relying on multiple systems.
From booking confirmations to payment updates, every customer touchpoint is managed through Leisure Hub.
Let Leisure Hub do the hard work.
Automatically send:
• Booking confirmations
• Activity reminders
• Membership renewals
• Direct Debit notifications
• Failed payment alerts
• Cancellation confirmations
Keep customers informed while reducing repetitive admin.
Create professional communications using branded templates and dynamic customer data.
Personalise messages with booking details, membership information and payment updates to deliver a more engaging customer experience.
Help customers remember their bookings with automated reminders delivered by email or SMS.
Timely notifications improve attendance, reduce empty spaces and maximise activity utilisation.
Always In the Loop
Keep members informed throughout their journey with automatic communications about:
• Direct Debit setup
• Payment schedules
• Failed collections
• Membership renewals
• Price changes
• Cancellations
Improve transparency, build trust and keep members up to date without additional administration.
Customer Journey & Digital Experience
Removing friction and creating better online experiences.
Join faster with fewer steps.
Remove unnecessary barriers from the membership joining journey with a streamlined guest checkout experience. Customers can purchase memberships with minimal information and complete their transaction before creating a Leisure Hub account, reducing abandoned journeys and increasing conversions.
Key benefits
• Faster, friction-free membership sign-up
• No account required before purchase
• Intelligent customer matching prevents duplicate records
• Higher online conversion rates
• Simpler, more consumer-friendly joining experience
Connect your website with Leisure Hub.
Extend membership sales beyond Leisure Hub by displaying membership products, pricing and benefits directly on your website. Powerful APIs keep information synchronised while providing a seamless journey from your website to the Leisure Hub checkout.
Key benefits
• Display memberships on your own website
• Keep pricing and product information in sync
• Seamless website-to-checkout experience
• Greater flexibility for web teams
• Branded digital journeys powered by Leisure Hub
Make Leisure Hub your digital front door.
Bring your digital services together by giving customers direct access to key websites, resources and online services from within Leisure Hub. Create a central hub for everything your customers need, without relying on additional development.
Key benefits
• Link to websites, support resources and partner services
• Control visibility for public and logged-in users
• Add and manage links without development
• Improve navigation across your digital estate
• Keep customers engaged within Leisure Hub
Staff productivity
Giving front-line teams the tools they need to support customers anywhere.
Everything your staff need, wherever they need it.
A modern, mobile-friendly workspace that brings customer management, memberships, payments and operational tools together in one intuitive platform, enabling staff to support customers from anywhere.
Manage memberships with confidence.
Quickly search for members, update customer records, convert, pause or cancel memberships, change collection dates and manage member notes—all without switching between systems.
Simplify everyday administration.
Update Direct Debit details, manage payment requests and process refunds for activities, classes, bookings and Ticket Hub events directly through Staff Portal, reducing manual administration.
(Refund option is only available with XnPay.)
Keep customers moving.
Use QR ticket scanning to validate attendance and speed up event check-in from any camera-enabled device, reducing queues and improving the customer experience.
Support customers wherever they are.
Built for mobiles, tablets and desktops, Staff Portal gives front-line teams secure access to the tools they need whether they’re at reception, poolside, on the gym floor or working remotely.
Ticketing & Revenue Growth
Helping you create better events and unlock new revenue opportunities.
Create and manage unforgettable party experiences.
Create dedicated party bookings with their own availability, booking windows and capacity limits. Offer premium experiences, group packages and built-in upsell opportunities while keeping every event organised and easy to manage.
Capture the details that matter while increasing revenue.
Go beyond the booking by collecting guest details, preferences, dietary requirements, consent and additional information during checkout. Add optional extras and chargeable add-ons to increase revenue while gathering the information you need.
Speed up arrivals with fast, contactless check-in.
Deliver a faster arrival experience with QR-powered ticket scanning from any camera-enabled device. Speed up entry, reduce queues and automatically record attendance for smoother event management.
Take complete control of pricing and VAT.
Take complete control of pricing with unlimited membership pricing tiers and flexible VAT configuration. Display VAT automatically across confirmations, receipts and payment emails while tailoring prices for different customer groups.
One platform for smarter event management.
Bring every stage of your events together in one platform. From selling tickets and capturing customer data to check-in and reporting, Ticket Hub helps increase revenue, streamline operations and create better customer experiences.
Data Quality & Compliance
Helping you build confidence in your customer data.
Validate customer information with confidence.
Validate bank details, addresses, email addresses and phone numbers in real time, helping improve data quality, reduce errors and support compliance from the moment customer information is entered.
Capture accurate addresses in seconds.
Capture accurate, validated addresses using real-time postcode lookup powered by Ordnance Survey. Faster registrations, cleaner records and no outdated address databases to maintain.
Stop errors before they happen.
Prevent invalid customer information before it enters your system. From Direct Debit checks to contact details, validation helps improve communication, reduce failed processes and increase confidence in your data.
Build cleaner, more reliable customer records.
Cleaner, more accurate customer records lead to better communications, fewer administration issues and more effective reporting across your organisation.
Built-in compliance without the complexity.
Support BACS requirements, paperless Direct Debit processes and stronger customer verification with integrated validation and automated compliance checks built into Leisure Hub.
Ready to get even more from Leisure Hub?
Your Account Manager is here to help you explore the latest modules, features and innovations, answer any questions and recommend the options that best support your organisation’s goals.
